Refund Policy

We will do whatever we can to make sure you are happy with your purchase. If for whatever reason the product is not as you’d hoped then you can return your items to us for a refund or exchange.

Returns
To give you plenty of time to our returns policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. If the item has its own specific packaging then it must be returned with this too.

Unless faulty, the following items are exempt from being returned:

Perishables
Gift cards
Personalised items
Bespoke, made to order items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use;
Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, and show in your account within a number of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at boutique@peter-hall.co.uk.

Sale items (if applicable)
We don’t do sale’s very often, so you’ll probably want to keep your sale items. However, we will refund sale items too if necessary within 28 days of purchase.

Damaged or Faulty goods.
We do check every item that we sell for faults and package them carefully for safe delivery. We have a lot of product to check and sometimes we do miss things. Therefore, if you find that your item is not quite right, please do get in touch via phone (01539 488731) or email boutique@peter-hall.co.uk and we will sort this out for you with an exchange or refund.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you can exchange your item for something else but we cannot credit you with cash.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: PETER HALL & SON, 25 Crescent Road, Windermere GB LA23 1BJ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When returning your item, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

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